Refund policy

Refund Policy

Last updated: November 6, 2026

All products sold at Lane Johnson Music are digital sheet music, delivered as downloadable PDFs. Digital files can’t be returned once delivered, so all sales are final and we don’t offer refunds for a change of mind.

We still want you to be happy with your purchase. We’ll make it right in the following situations:

We’ll issue a full refund or a replacement if:

• You bought the same item twice by mistake. Contact us within 14 days and we’ll refund the duplicate.
• Your download doesn’t work. If a file is damaged, incomplete, or won’t open, we’ll send a working replacement. If we can’t fix the problem, we’ll refund you.
• You never received your download link. First check your spam or promotions folder. If it isn’t there, contact us and we’ll resend it or refund your order.

We’ll exchange your purchase if:

• You chose the wrong voicing or edition. For example, you bought SATB when you needed SSA. Contact us within 14 days and we’ll swap it for the correct version of the same piece.
• You need a different number of copies. To move up to a larger license tier, you pay only the difference in price. If you bought a larger tier than you needed, contact us within 14 days and we’ll give you the difference as store credit for a future purchase.

How to request help
Email lane@lanejohnsonmusic.com with your order number and a short description of the problem. We usually reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Before you buy
Most titles include preview pages and recordings, so you can review the music before purchasing. Please check the voicing, difficulty, and license tier before you check out.

Licensing
A purchase grants the number of copies stated in the license tier you selected. Making extra copies beyond that is not permitted. Refunded purchases lose their license, and the files must be deleted.